Archive for the tag 'conflict management'

Practical Guide for Insurance Dispute Management

Attention must be paid to an important new publication from the Insurance Institute of London, Alternative Dispute Resolution in Practice.  Written by a team of contributors (of which I am one) under the Chairmanship of Paul Moss of Montpelier Re, and assembled through the tireless efforts of General Editor Alex Oddy of the firm Herbert Smith, this volume is just what the industry has been craving: A practical, hands-on resource book for claims adjusters, lawyers and other insurance and reinsurance professionals charged with managing disputed claims. Read more »

Corporate Investment in a Community: CSR That Works

This post comes from the island of Luzon, in the Philippines, where a team from the Corporate Social Responsibility Project of Harvard’s Kennedy School of Government has worked on a film documenting the tensions between operators of two hydroelectric dams and the communities that were inundated, destroyed and displaced during the construction of the dams.

One company ignored the communities and the other engaged them, and the difference is so palpable that you wonder why any company would ever do anything other than engagement. Read more »

ADR As Management Tool: Elite Organizations Hold Joint Conference

Collaboration — a practice so often touted by the world’s leading ADR organizations — is too seldom practiced by those organizations themselves. 

in Research Collaboration

Therefore it is with great pleasure that I note a conference in February being jointly conducted by the ICC and the CPR Institute. Read more »

Leadership, Conflict and Problem-Solving

The New York Times’ November 18, 2010 edition featured a letter by Carl Schiffman of Queens, NY, that brought out concerns that many of us in the problem-solving profession have entertained, concerning the limitations of the mediator’s role.  He wrote:

Mr. Obama’s campaign vow to rise above partisanship was much more than mere talk; he seeks to rise above all conflict and become the person who reconciles the divided parties: the Israelis and the Palestinians, the Pakistanis and the Indians, as well as the Democrats and the Republicans closer to home.

It is my serious concern that the president, far from being either aloof or humble, has all along thought of himself not as a political leader struggling to make his point of view prevail, but as a man of peace, with an almost divine mission.

This 75-year old liberal finds the possibilty that President Obama may not be in office after the next election surprisingly painless.  I find it entirely just that when a man is too good to fight, he should lose.

Mr. Schiffman challenges some of the core assumptions of problem-solvers.  Do we consider ourselves “too good to fight”?  Do we cast ourselves as “peacemakers,” as instrumentalities of the divine, while leaving to other, lesser mortals the task of advocating for justice?  Do we deserve to “lose”?  Can a public leader be a problem-solver while still leading? Read more »

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